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Business Services Guide

Instructions for New or Existing Individual Users Security Application Form

Every user must register to receive a unique user ID and password.

The New Individual User / Update Existing User Access Security Application form is used to register each user within the organization.

Complete the form in full:

  • Indicate the name of the Company / Organization and, if applicable, indicate the level of government.
  • Enter your RACF ID or Business Services ID, if applicable.
  • Complete all applicable fields in the Individual User Information section.
  • Indicate a Challenge Question and Challenge Response.
  • Check the Access Requested.
  • In the case of Online Gas Permits access, also indicate which level of access you require (this is up to your organization). Please note that you can apply for more than one role if it is required by your organization.
  • Sign and date your application.
  • Your Security Representative will also sign and date your application before submitting it.

Challenge Question:

The purpose of the Challenge Question and Challenge Response is to provide an added security for password resets in the event that you forget the password assigned to you. The question will be the "hint" to the user. Try to make the question something that only you will know the answer to. Only when the correct "answer" is given will the password reset proceed.

Examples of Challenge Questions may be:

  • What is your mother's maiden name?
  • Where did you spend your honeymoon?
  • What is your sister's birthstone?
  • What is your cat's name?
  • What is your favourite food? Etc.

If the user forgets their password and cannot remember the answer to their challenge question, they will have to re-register by completing and submitting the "New Individual User / Update Existing User Access" security application form again.



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