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Manitoba Online™
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Frequently Asked Questions

Q: I understand I have to download software. Will that take long?
A: If you do not have Java installed, a one-time download and install of the Java Runtime Environment is required. In addition, a one-time software download of Host On-Demand will take approximately 15 minutes depending on your internet connection speed.


Q: How do I install Java?
A:
1) Go to the following web page: www.java.com
2) Click "Free Java Download"
3) Click "Agree and Start Free Download"
4) Save and install the downloaded program.
5) Before clicking "Install" on the "Java Setup-Welcome window, close all open browser windows.
6) After java has been installed, go to www.java.com and click: "Do I have Java?", then the "Agree and Continue" button, to verify that java has been installed correctly (ensure pop-ups are allowed from this domain and run the applet)


Q: How do I clear the Java cache?
A: Go to the following web page and follow the instructions:
http://www.java.com/en/download/help/plugin_cache.xml.


Q: How do I clear the browser cache?
A: Go to the following web page and follow the instructions:
http://java.com/en/download/help/webcache.xml.


Q: Does it matter what browser or version of Windows I run?
A: The Manitoba Online service has been tested under Windows 7 SP1 using Microsoft Internet Explorer version 11, Firefox 26, 27, and 28, Chrome 34, as well as Safari 5.1.4, 5.1.5, and 5.1.7. It has also been tested with Oracle's Java 6.45, 7.55, and 8.5 packages.


Q: Why is HOD not working with Windows 8?
A: HOD and Java only work in "Desktop mode" for Windows 8. Contact your system administrator to make this change.


Q: Will I ever have to change my Business Services password?
A: Yes. Your password will expire every 90 days. When it expires you will be automatically prompted from the Business Services Guide to change it. Your new password must be different from the previous one.


Q: What should I do if I have problems connecting?
A: You should contact your network administrator first and describe the problem. If the network administrator is unable to assist you, then contact the appropriate helpdesk number listed below.


Q: Is there anything else I should know?
A: Yes, regarding your browser. If you close your browser while you are still in session with Manitoba Online™ you will lose your connections and any unfinished or unprocessed work will be lost. It is important to complete your Manitoba Online™ session first and then close your browser.

You should also know that the Business Services window will remain open when you logon to Manitoba Online™. You can toggle back and forth between windows from the bottom task bar.


Q: What do I do if I get a MD5 error on the mainframe TN3270 Emulator?
A: Follow the steps above to clear the Java and browser caches.


Q: What do I do if I am connected to the mainframe but do not get the login prompt, just a black screen ?
A: Delete the HOD directories and files from the local drive and re-download the client.
The HOD directories and files are located in the C:\Users\username directory
HOD directories to delete are:
- HODCCdirect.gov.mb.ca
- HODData
- HODObjs
The HOD Files to delete are:
- direct.gov.mb.ca.HOD.LOC
- direct.gov.mb.ca.HOD.properties


Q: Will training be necessary?
A: Training should not be necessary. Once you have successfully downloaded the software, you need only logon to Manitoba Online™.


Q: Who do I call if I have problems?
A: The IBM Help Desk at 1-800-946-6007. Clients of Legal Data Resource Centre should call 1-800-463-4816.


Q: How do I remove IBM Host On-Demand Cached Client?
A:
1: Browse to https://direct.gov.mb.ca/HOD/HODRemove.html
2: Allow the program access
3: Click "OK" to "Do you want to remove all Host on-Demand cached clients install from the server?"
4: Click "OK" to "Cached client removal complete please restart your browser"
5: Restart your Desktop

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